Because It's All About Your Members

Implementation Services

Our Greatest Priority Is A Successful Implementation

Our greatest priority is a successful implementation and rollout of our client’s new membership management platform. It is our mission to make sure all users are comfortable using the platform, have a high rate of adoption and ensure the platform has been configured to support current and future business objectives.

Standard Implementation Services

Project kickoff meeting led by the team for planning and accounting for key project milestones.

Weekly status call with a Project Manager.

Staging (test) environment to review converted data.

Guidance & assistance with site configuration.

Domain and branding customization of your landing page.

Assistance with the migration and distribution of historical activity from legacy database.

Additional web-delivered follow-up training sessions as needed.

Assistance with user authentication via Single Sign-On.

Administration training delivered by Product Specialist.

Assistance with all aspects of the implementation process, including guidance, documentation, and other activities.

Onsite “Train-the-Trainer” session led by a Product Specialist.

Assistance with change management strategies and best practices.

Ongoing support from Client Support Representatives.

Assistance from Business Analyst with provisioning of users, customers, memberships, and more.

AMS Implementation Life Cycle

The Implementation Life Cycle is the process through which clients’ requirements and goals for re:Members AMS adoption become reality. It involves a close partnership, in which we seek to achieve your organizational objectives and realize the value of SaaS software by mapping your business processes to our suite of Applications. Critical to the success of this process is our understanding of your specific needs, offering our guidance on appropriate plans, and working toward your success.

Data Conversion

Data conversion is both an art and a science. As part of your implementation, it is important to identify all the data sources that are going to be converted into our solution, and provide a complete set of all “structured” data to re:Members AMS for analysis and preparation.

Data Mapping

Data mapping from the legacy system(s) as well as how and what historical data will be transferred to the new re:Members AMS system.

Data Tracking

New data to be tracked (new fields to be added), and elimination of data that will no longer be needed in re:Members AMS.

Data Housing

Housing historical or archival data in re:Members AMS and the data mapping process.

Implementation Support

Our suite of training, customer support and business consulting services provides the best practices, expertise and guidance clients need to ensure a successful AMS adoption and ongoing satisfaction.

Customer Community

We provide an online Customer Community, which is fully integrated with support operations providing clients access to the knowledge base, video tutorials, case management, and community discussions.

Client Success Team

After implementation, each client is assigned to a member of our Client Success Team. Your Client Success Manager (CSM) will be your organization’s strategic partner focused on helping you leverage Impexium to reach your goals. Your CSM helps define and develop individualized strategies based on your organization’s priorities and initiatives.

Support Portal & Ticketing

We provide an online 24×7 Support Portal and ticketing system with live phone/email support available 8:30 AM – 6:00 PM eastern, Monday to Friday. Online help and tool tips are also available within the Impexium application.

Let Us Show You What's Possible

Trade associations, professional societies, and non-profits of all sizes have transformed their businesses and exceeded member expectations with re:Members AMS.