Because It's All About Your Members

Concierge Services

Maximize Our Impact With Concierge Services

Concierge Services provide your organization with a path to maximize your investment and more effectively execute strategic initiatives. Our concierge team has the experience and expertise to help you leverage us to the fullest. This will help you manage gaps in strategic initiatives, allowing you to focus on what really matters—your members.

Annual Concierge Services

Have you ever found it challenging (or even impossible) to launch and manage essential programs due to a lack of staff or expertise within your organization? Do ever-changing priorities lead to inefficient processes and disengaged members? This can be frustrating for staff and may prevent your business from reaching its full potential.

 

Concierge Services is the solution.

These are a suite of services for clients who seek to accelerate platform adoption.

Ensure clients’ existing deployment is optimized according to best practices and minimizes any risks associated with making changes or introducing new initiatives.

Think of these services as repeatable structures to accelerate your return on investment while empowering staff with additional tools to enhance their day-to-day initiatives and workflows.

Concierge Services enable associations to reach their desired outcomes even when understaffed.

Examples of When to Use Concierge Services

Unexpected Attrition

A popular use case is when unexpected attrition occurs, or power users resign right before a large conference or event. Concierge Services would manage the configuration, testing, rollout, and reporting in the system. Therefore, staff can concentrate on providing members with an incredible conference experience instead of having to learn the system while planning a large event simultaneously.

Process Optimization

Processes initially configured and implemented may need to be re-evaluated and streamlined. This will allow staff to take advantage of new features and functionality designed to improve efficiency. Concierge Services include an end-to-end consultation and implementation of identified optimizations.

Concierge Services Offerings

Advanced Package

Our Advanced package gives you access to product experts via our Genius Bar Geek Squad for three 20-minute sessions per month, onboarding of new Power Users, and automatic enrollment into our Advisory Council.

Comprehensive Package

Our Comprehensive package is our most popular option. It includes everything in our Advanced package, plus process improvement consulting and deployment, surge support for key business events, product optimization with release preparation, and executive strategic alignment sessions.

See Which Concierge Services
Package Fits You Best

Annual Concierge Services

  • Executive Strategic Alignment Advisory Session
  • Process Improvement Consultation for Selected Key Process
  • Implementation of Selected Key Process Improvements
  • Surge Support for One Critical Business Activity or Event
  • Enhanced Release Preparation
  • Onboard New ‘Power Users’
  • Genius Bar Geek Squad Office Hours
  • Advisory Council
  • Health Checks
  • Named Account Manager
  • Live Customer Support (8:30–6:00 EST Monday thru Friday)
  • Full Access to On-line Support Portal
  • On-Demand eLearning Courses
  • Lunch & Learns / On-Demand Lunch & Learn Library

Advanced

Comprehensive

Let Us Show You What's Possible

Trade associations, professional societies, and non-profits of all sizes have transformed their businesses and exceeded member expectations with re:Members AMS.